What you need to provide:
- Photos/videos of the damaged item. Please send us the materials to prove the damage.
- Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
- (Optional) Tracking number of the item. If JACKETSMOB asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
- Contact JACKETSMOB customer service at [email protected] immediately
- Send photos/videos of the damaged product and screenshots of dispute
The money will be refunded to the original payment channel (PayPal or credit card).
Cases that JACKETSMOB makes refunds:
If the arrived product is damaged, JACKETSMOB offers a full refund or replacement.
JACKETSMOB has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong color, size, etc
- Product with a missing component
- You don’t need to return the incorrect product. We will refund or resend the right one to you.
- If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
JACKETSMOB offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
JACKETSMOB offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
JACKETSMOB offers a full refund if the order delays. It will be counted from the date that the package leaves JACKETSMOB warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
- For orders shipped to the USA, European countries, New Zealand, Canada, JACKETSMOB will refund if the total shipping time more than 30 days.
- For orders shipped to South America, Middle East, India, Africa, JACKETSMOB will refund if the total shipping time more than 60 days.
- Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc. JACKETSMOB will not refund you.
JACKETSMOB offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:POD order. We will not refund you for the product is customized.
JACKETSMOB offers a full refund if the package is missing during the delivery.
JACKETSMOB offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.
Cases that JACKETSMOB does not make refunds:
JACKETSMOB will not offer a refund or resend if the tracking info shows “order delivered”.
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
JACKETSMOB will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
You can raise a dispute within 30 days from the date you place the order.Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
JACKETSMOB will deny the disputes caused by the following reasons:
- Your shopper does not like the product.
- Item doesn’t match the listing description, such as inaccurate measurement.
- Product smells unusual.
- You need to return the product within 10 days after receiving it.
- The product is in good condition and does not affect the secondary sales.
- You need to pay the shipping cost.
- You can only return the product to JACKETSMOB China warehouse.
If you’ve returned the product, please send the tracking number to our customer service.