Frequently Asked Questions!
Q1: How can I buy a jacket from JacketsMob.com?
Purchasing a jacket from JacketsMOB is simple. Just visit the product page of the jacket you want, select your size, gender, color (if applicable), fabric (if there are multiple options), and click on the “Add to Cart” button. You can also specify the quantity you want to order.
Q2: What if the available sizes don’t fit me properly?
If none of the available sizes fit you correctly, don’t worry. You can contact us at [email protected] or choose our “Custom Size Jackets” option in the footer. Provide your custom measurements, and we’ll create a jacket that fits you perfectly.
Q3: How long does it take to receive my jacket after placing an order?
After placing an order, you will receive a confirmation email, and your order will be processed within 4-5 business days. Once processed, it will be shipped, and you’ll receive a tracking code. Typically, you can expect your jacket to arrive at your doorstep within 10-12 business days with free shipping. Custom orders may vary based on the request but will be processed as quickly as possible.
Q4: Is free shipping available for all countries?
Yes, JacketsMob.com offers free shipping to most countries, except for Russia, Israel, Brazil, and OFAC Sanctioned Countries.
Q5: What can I do if my order isn’t delivered within the specified time frame?
You can track your order on our “Track your Order” page in the footer. Enter your Order Number and Email Address to check the status. If the estimated delivery time has passed and you haven’t received your order, please contact us at [email protected] for assistance.
Q6: Do you ship internationally?
Absolutely! We ships products internationally, meeting high-quality standards.
Q7: What should I do if I receive a faulty item in my order?
We strive for top-quality products, but if you receive a faulty item, please contact us immediately at [email protected]. Provide your Order Number, details of the faulty item, and a picture of the fault, and we’ll work to resolve the issue promptly.
Q8: When might my payment be declined?
Payments can be declined for various reasons, including incorrect billing information, a maxed-out credit card, incorrect card details, expired cards, or insufficient funds in your PayPal account.
Q9: How can I place an order if I’m unsure about my size?
You can confidently place your order by referring to our Size Chart, which you can find in our Size Guide Tab in the footer. If you’re still unsure, you can contact us at [email protected] for guidance.
Q10: Can I get any type of jacket I want in a custom order?
Yes, you can! We can create the exact style of jacket you desire through our custom order service.
Q11: Are there any charges for custom order jacket quotations and queries?
No, we don’t charge for custom order quotations or queries. Feel free to reach out to us, and we’ll assist you. Charges only apply when you place your custom order.
Q12: How can I be sure I’ll receive the exact style custom jacket I want?
You’ll have peace of mind as we send an image of the final custom product to our customers. Additionally, providing your exact body measurements ensures a perfect fit.
Q13: Can I return a custom order and get a replacement?
We aim to deliver the perfect jacket on the first try. If adjustments are needed, we offer the first adjustment free of charge. Customers are responsible for the return shipping cost.
Q14: How soon will I receive my order tracking number?
You can expect to receive your order tracking number after approximately four to five working days from the time of your order placement.
Q15: What is the difference between Faux Leather (vegan leather) and Genuine Leather?
Faux leather, also known as vegan leather, created by treating fabric with chemicals to mimic real leather’s look and feel at a lower cost. Genuine Leather contains animal-derived components but doesn’t specify quality or origin, and it could be made from leather fibers glued together to resemble real leather.
Q16: How do I care for and maintain my leather jacket to ensure its longevity?
Leather jackets require proper care to maintain their appearance and durability. We recommend cleaning with a leather cleaner and conditioner, storing in a cool, dry place away from direct sunlight, and avoiding exposure to water or harsh chemicals. Refer to our care guide for detailed instructions.
Q17: Are the colors of the jackets on your website true to the product received?
We make every effort to display accurate colors on our website, but slight variations may occur due to differences in monitor settings and lighting conditions. Rest assured, we strive to provide jackets that closely match the images on our site, and customer satisfaction is our top priority.