Shipping & Delivery Policy
You will receive an email from us after making a transaction that confirms the transfer of money. Please check the details of your order if the previous message was not received. It is important to remember that it will take 10-12 business days for personalized jackets to be delivered to the address of your choice. However, it can take more time to produce a specially customized design for a single customer. It is important that you verify the validity of the address you provided in order to guarantee timely delivery.
Any changes to the status of your purchase will be communicated to you, and our experienced courier services will get in touch with you before delivering the merchandise. If you are not available when your shipment is scheduled to arrive at the stated location, please let us know as soon as possible, and we will make arrangements for a different delivery time. Please carefully review our policies before making a purchase to prevent any misunderstandings or disputes.
We work with some of the top shipping companies in the world, including DHL Express and FedEx to ensure the fast and secure delivery of your ordered garment. Please be mindful of the following rules before placing an order:
- For orders moving internationally, our usual delivery period is 10-12 business days for free shipping and 5-7 business days for expedited shipping with a charge of $25 extra.
- This time frame, however, may change based on a number of variables, including stitching, designing, customs clearance, and local postal service policies in your own country.
We provide shipping internationally to almost every country on the entire globe. No matter where you are—in North America, Europe, Asia, or elsewhere—you may take advantage of our outstanding jackets. Beyond design, we are dedicated to quality throughout your jacket’s whole journey from our warehouse to your doorstep.
Processing and Dispatch
Once you place your order on our website, our dedicated team works diligently to process and prepare your jackets for shipment. We strive to dispatch your order within 4-5 business days of order confirmation via DHL or FedEx and 4-5 days to reach after dispatch, for ensuring a swift and smooth process, that’s why we have mentioned 10-12 business days for free shipping on the checkout page so that there is no room for resentment.
You can enjoy expedited shipping within 5-7 business days guaranteed with a charge of $25 extra.
Note: Within the next 4-5 business days, your shipment’s number for tracking will be generated. You will get an email notification with the tracking details as soon as the tracking number is created. You have to know that all the garment on our website is made to order, and none of the jackets are ready-made. As soon as we get confirmation of your order, we will start manufacturing your jacket, and send it right away to the given location when it is ready.
Customized goods, however, could take more time and money to make. Despite our best efforts to fulfill your deadline, undesirable delays may occur because of unforeseen events. In order to ensure that your order is delivered by a certain date, please provide us with complete information.
We greatly appreciate your decision to purchase your personalized jackets at our store. Please do not hesitate to contact us if you have any questions or issues on live chat or email us at [email protected].
Please be understanding that because we receive so many emails every day, it can take up to 12 hours for us to respond. Your patience and understanding are much appreciated.